Are you sometimes unsure of whom to go to with your questions about your loyalty memberships? Have a question about a transaction you made using your points and miles? We’re here to help!
Points.com offers a variety of options and services; such as tracking your balances, exchanging or trading between programs, and even redeeming your points or miles for gift certificates or into PayPal.
Did you also know that we power a variety of our partner’s Buy, Gift, and Transfer options? If ever you see “Powered by Points.com” on a partner site, this means that our technology is the engine behind the transactions, while those transactions are maintained by the partner.
We understand that it can be confusing to know who to contact when you have a question, so we put together a list of examples to help you find help when you need it:
Customer Support for Points.com Products
|Contact your loyalty programs’ Customer Service to inquire about or get help with:||Contact Points.com Customer Support to inquire about or get help with:|
|what you can do with the loyalty membership||what you can do with Points.com|
|your account balance||why you can’t see your account balance on Points.com|
|buying, gifting or sharing points/miles||trading or exchanging points/miles|
|promotions/bonuses associated to buying, gifting or sharing points/miles||promotions/bonuses associated with trading & exchanging on Points.com|
|redeeming for products and services offered by the loyalty program and its partners||redeeming for PayPal, gift cards or product services offered on Points.com|
|all activities & transactions performed on the loyalty program’s website (even if they are “powered by Points.com”)||all activities and transactions performed on the Points.com website.|